Finding the right instrument is a big decision - we’re here to make sure you love yours.
We love helping you discover musical instruments that bring you joy and enable your creative expression, but we know nothing replaces having it in your hands - so if it’s not the one, we’ll work with you to find the right match.
Your long-term satisfaction matters more to us than a single sale, and we’ll always treat you with fairness and transparency.
On Arrival
Please inspect your instrument carefully when it arrives. If you notice any damage or a defect that wasn’t noted in the product description or discussed with our team beforehand, contact us via email or phone right away - 781-860-0049. We’ll move quickly to resolve the issue and make sure you’re completely satisfied.
Exchanges
If the instrument you ordered isn’t the right fit, you may request a one-time exchange for an item of equal or greater value.
Exchanges must be initiated within 48 hours of delivery, and buyers are responsible for all shipping costs (please note that free shipping offers do not apply to exchanges).
We’re always happy to help guide you toward a better match.
Returns
If you’d like to return an instrument, please reach out within 48 hours of delivery by email, call, or text. Include your order number and reason for the request.
Once approved, we’ll send you a UPS return label so you can drop your instrument off at any UPS Store or Customer Center.
Returns are subject to a 5% restocking fee, and customers are responsible for shipping costs.
*Please note: some items are not eligible for return or exchange (see below for details).
Non-Returnable Items
The following are considered final sales. These purchases do not qualify for our 48-hour approval period and are not eligible for return or exchange:
- Accessories & Apparel
- Amplifiers
- Any item marked "Not Eligible for Return" on its corresponding product page
- Custom orders
- Discounted items
- Electronics (Pickups, Effects Pedals, Recording Interfaces & Related Gear, Microphones, Cables)
- Instruments modified at the buyer’s request (e.g. pickup installed, strap button added, banjo spikes installed, etc.)
- International sales | Sales outside of the continental U.S.
- Items played and evaluated in our showroom prior to being ordered online and shipped
- Pedalboards, power supplies, pedal plates, pedalboard bags, etc...
- Sales involving a trade
Have Questions?
We’re musicians too, and we know details matter. Reach out anytime with questions - big or small.