TME POLICIES

Exchanges & Returns

We understand that purchasing a quality instrument can be a big decision. Your complete satisfaction is important to us. Please note the following policies, and reach out to us with any questions.

Exchanges & Returns INFO

1) ON ARRIVAL

Upon delivery, please examine your instrument carefully. If you notice any damage or defects that were not disclosed in our product description or through prior communications with our staff, notify us immediately and we will work to rectify any issues.

781-860-0049

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2) EXCHANGES*

Not the right fit? You may make a one-time exchange of an online purchase for an item of equal or greater value. Exchanges must be initiated within 48 hours of order delivery. All shipping charges are the responsibility of the buyer.

PLEASE NOTE: Exchanges do not qualify for free shipping offers.

781-860-0049

EMAIL US
3) RETURNS*

All Returns are subject to 5% restocking fee, in addition to all shipping charges. 
Some purchases are NOT eligible for return or exchange. See below for details.

  • If you would like to initiate a return, you must email, call, or text us within 48 hours of the order delivery.
  • Please provide your order number and reason for the request.
  • Once approved, we will issue a UPS return label which will allow you to drop your instrument off at any UPS Store or Customer Center.

781-860-0049

EMAIL US

*PLEASE NOTE

  • Returned or exchanged instruments must be in original condition.
  • Please reuse the original packing material you received from us, and make sure to include all accompanying materials, paperwork, and any accessories.
  • Please leave instruments at full string tension (This is especially important for archtop guitars, banjos, and mandolins.)
  • We reserve the right to deny any return or exchange that does not meet the above conditions.

TME POLICIES

FINAL SALES: NON RETURNABLE & 48 HOUR TRIAL PERIOD EXEMPT ITEMS

The following are considered final sales. These purchases do not qualify for our 48-hour approval period and are not eligible for return or exchange:

  • Any item marked "Not Eligible for Return" on its corresponding descriptions page
  • Custom orders
  • Discounted items
  • Sales involving a trade
  • International sales | Sales outside of the continental U.S.
  • Items played and evaluated in our showroom prior to being ordered online and shipped  
  • Instruments modified at the buyer’s request (e.g. pickup installed, strap button added, banjo spikes installed, etc.)
  • Amplifiers
  • Electronics (Pickups, Effects Pedals, Recording Interfaces & Related Gear, Microphones, Cables)
  • Accessories & Apparel