We understand that purchasing a finely-made instrument sight-unseen and having it shipped a considerable distance can be a nerve-wracking experience. Rest assured, we have been shipping guitars, banjos, mandolins and amplifiers around the world for more than fifty years. We go to great lengths to make sure everyone on staff treats your instrument as if it were their own.


1) Do you ship internationally?

Yes. Rates for international shipments are for actual shipping charges and don't include import taxes, VAT, or any brokerage fees. Please note these vary from country to country. Simply place your item in the cart and proceed to check-out to see what your shipping options and rates are.

Carrier: We recommend using UPS International due to its reliability, speed, and cost-effectiveness. USPS International is a less expensive option, but we've found that their tracking system is less reliable than UPS.

Brazilian Rosewood: Please note that we cannot ship any instrument made with Brazilian Rosewood out of the U.S.

Other Restrictions: Some manufacturers prohibit us from selling their products internationally.

2) Will my order be insured? What happens if it gets lost or damaged?

Your order is fully insured, and we’re here to help if an unforeseen delay arises. It very rarely does! If your order is damaged during shipping, please contact us immediately. If you're concerned or something arises that might disrupt your plans to accept delivery, please don’t hesitate to contact us anytime.

3) Do you inspect or check instrument setups before shipping?

Yes. We always check instruments before shipping; and if we determine they'd benefit from a setup, a minor adjustment, or a restringing, we happily perform this work before sending you the instrument. We know there's nothing worse than excitedly opening a new case to find an instrument that's not ready to go.

4) How long and how much?

Thanks to our strong partnership with UPS, most U.S. shipments will arrive within 1-7 business days, depending on your relative distance from the Boston area (see map below for estimates). We make every effort to ship your order within 24 hours of its placement.

  • New gear over $299 ships for free

Shipping Reviews From Our Customers


Exemplary online purchasing experience and seriously the best shipping-packing job I've ever seen for a mandolin en route.

J. Brain
via Google

Very fast online help with purchase questions. Lightning fast shipment. Phenomenal packing and protection.

T. O'Connor
via Google

Delivery was incredibly fast through UPS and the guitar was packaged AMAZINGLY well (something you worry about in terms of damage during the shipping process).

A. Patel
via Google

Not only was the price and product amazing, but upon paying for more expensive shipping, I was called and they told me that they could get it to me faster and for cheaper!

M. Fredrick
via Google

Great selection of instruments and service! Exceptional shipping! A++

C. Stone
via Google