Yes. Rates for international shipments are for actual shipping charges and don't include import taxes, VAT, or any brokerage fees. Please note these vary from country to country. Simply place your item in the cart and proceed to check-out to see what your shipping options and rates are.

Carrier: We recommend using UPS International due to its reliability, speed, and cost-effectiveness. USPS International is a less expensive option, but we've found that their tracking system is less reliable than UPS.

Brazilian Rosewood: Please note that we cannot ship any instrument made with Brazilian Rosewood out of the U.S.

Other Restrictions: Some manufacturers prohibit us from selling their products internationally.

Your order is fully insured, and we’re here to help if an unforeseen delay arises. It very rarely does! If your order is damaged during shipping, please contact us immediately. If you're concerned or something arises that might disrupt your plans to accept delivery, please don’t hesitate to contact us anytime.

Yes. We always check instruments before shipping; and if we determine they'd benefit from a setup, a minor adjustment, or a restringing, we happily perform this work before sending you the instrument. We know there's nothing worse than excitedly opening a new case to find an instrument that's not ready to go.

Thanks to our strong partnership with UPS, most U.S. shipments will arrive within 1-7 business days, depending on your relative distance from the Boston area (see map below for estimates). We make every effort to ship your order within 24 hours of its placement.

• New gear over $299 ships for free