Store Policies and Ordering Info

Payments

We accept VISA, MasterCard, and Discover directly for phone, email orders and in store purchases. Secure on line payments can also be made through our website and PayPal account. We will gladly accept personal checks but there may be a shipment delay while the check clears our bank. For international purchases, we strongly encourage Wire Transfers but in some cases will accept the above payment methods. At this time, we cannot process international shipments via our shopping cart. 

To wire money directly to our bank, contact us for bank info. 

Shipping and Terms

Most instruments ship with a 48-hour approval** period during which time you can comfortably evaluate your purchase and determine if it's right for you. The prices listed on our website do not include shipping charges or any applicable taxes, duties, or custom fees. Instruments shipped within MA are subject to a 6.25% sales tax. All out-of-state shipments are tax-free though we do recommend you look into your individual state's tax codes to determine any tax liabilities. 

The Music Emporium has been shipping guitars around the world for 40+ years. Your instrument will be expertly packed and shipped via FedEx, UPS, or US Post, depending on the destination and level of service. If you have a preferred method not listed here, please let us know and we'll do our best to accommodate. 

**There are instances where the approval period does not apply. If you've played the instrument in our store and we then ship it to you, there is no approval period. If the item is a Sale Item (special discounted price, an item listed on our Specials Page), there is no approval period. 

Returns - 48 Hour Approval

Upon receiving your instrument, please inspect it to insure that the condition of the instrument is as described in your communication with us. Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn't previously disclosed at time of purchase. 

If you decide to return the instrument, you must notify us via phone or email within 48 hours of delivery. We'll then issue a Return Authorization and instruct you on how to make the return. We will not receive any returned items that do not have a previously arranged Return Authorization. Please pack the instrument in the same manner in which it was received, using all supplied packing materials. Unless instructed otherwise, you must ship the instrument using the same service in which it was delivered (Next day, Ground etc.) and insure it for its full value.  Once the instrument arrives, and provided it arrives in the condition in which it left our shop, The Music Emporium will issue a refund for the full purchase price less a 5% restocking fee for all credit card returns. This fee covers any and all charges we've incurred in processing the transaction. All shipping charges will be the responsibility of the customer.

All tickets to workshops and store events are non-refundable.

Privacy

The Music Emporium is very careful with any information you provide while using our website. In general, you can use our website without giving us any information. Of course, if you decide to make an online purchase or create an account with us, we may collect the following:

--account registration information including your name, telephone number, postal address and email address
--billing information, transaction and credit card information (should you make a purchase with us); 
--if you contact us, we may keep a record of that correspondence;  

What do we do with the information we collect?

We do not sell the information we collect or share it with others. We do use this information to provide you with a better service, and in particular for the following reasons:

-internal record keeping;
-to improve our products and services;
-to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
-to contact you by email, telephone,  or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you 

If you have any questions or concerns about these policies or wish to update any information we have on file, please contact us at The Music Emporium, 165 Mass Ave. Lexington MA 02420 or by email at sales@themusicemporium.com or by telephone 781-860-0049.